1. Goods that are manufactured-to-order or bespoke to a customer instruction are classed as non-stock goods and cannot be returned.
2. The Seller can accept stock goods for restocking providing the following criteria is adhered to with the following exceptions:
a. We are notified of return within 5 working days from date of dispatch at which time providing this is acceptable, a returns number will be issued.
Goods without the oƯicial returns number will be refused.
b. All returns must be arranged by customers own transportation methods unless a collection option is offered by the Seller.
c. Goods must be returned unused and in a resaleable condition and in original packaging where possible.
d. Goods being returned must be wrapped to protect against damage on return journey. We reserve the right to change for refurbishment costs as
well as restocking costs.
3. The seller will not accept return on any quantity orders. Our definition of quantity is 3 goods and above and is based on total order quantity, not per product quantity.
4. Provided goods are returned in a resaleable condition subject to inspection after receipt the seller will issue a credit with restocking costs deducted to the buyer. If goods require refurbishment, a damage report will be issued advising of any costs involved.
5. All returns are subject to a restocking fee of up to 40% dependent upon goods range, the specific fee will be informed by the Seller upon request.
6. All returns must be returned to us within 5 working days of returns number being issued. Failure to return within this period will result in the goods being refused and no longer returnable.